If you receive a damaged product, it must be reported to us by e-mail via your registered e-mail ID at(info@mtiindia.com) within 48 hours of delivery. Images of the damaged product along with the packaging pictures must be attached.

Guidelines for Returns & Replacement:

You can return your order and seek a replacement for it under the following circumstances:

1. The product is damaged/defective
2. The product differs from the description on the website
3. The wrong item (/Wrong Colour/Wrong Size/Wrong Quantity) has been delivered
4. Specific parts/accessories to be included with the product are missing
   Note: In case of an incomplete/damaged order, customers have to share an unboxing video while initiating the return.

Return Eligibility
If you receive a damaged product, it must be reported to us within 48 hours of delivery via your registered e-mail ID at(info@mtiindia.com). Alternatively, you can reach out to us via our helpline number: +91 9537766448
The products must be unused.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and the original manufacturer’s box/packaging, as delivered to you.
The invoice must be available

There are 2 ways to return your order:

As per the availability of our logistics partner, we will send a courier personnel to get the product picked up from your location within 2-3 business days
In some cases where we cannot provide return service, the customer needs to send the product to us at the “from” address, as mentioned on the delivered package, through India Post only. Once we receive the product, we will reverse the courier charges.
Once the product is sent, the customer needs to share the courier slip (if applicable) along with the following bank details at info@mtiindia.com

Account number
Account holder’s name (Same as registered with www.marthilomart.com)
IFSC Code
On receiving the product, our team will conduct a thorough quality check, which usually takes up to 2 days. If our quality inspection team finds any discrepancy, we will re-ship the product to the customer. In such a scenario, the customer will have to bear the courier charges for re-shipment to receive the product. No courier charges for sending the product will be reimbursed.